Payment Chargeback

If, for any reason, you initiate a chargeback of a credit card payment or open a PayPal buyer protection case, the process is as follows:

The payment service provider will review whether the reasons presented justify a chargeback. This review is not a legal assessment but a consideration on behalf of the payment service provider. Any decision has no legal relevance.

Should the payment service provider decide to initiate the chargeback, our claim against you will be reinstated. In addition, costs will be incurred, which will be added to the outstanding balance. A legal assessment of the matter will be conducted independently and is based on our general terms and conditions, which you agreed to when making a purchase.

To avoid unnecessary costs and effort, we recommend not using this option.